WHITE PAPER:
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
TECHNICAL ARTICLE:
Only about one-third of all projects are complete successes. Download this paper to take a look at the early warning signs in an IT project and what you can do to make the project a success.
EGUIDE:
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
WHITE PAPER:
CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
WHITE PAPER:
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
WEBCAST:
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
WHITE PAPER:
This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
WHITE PAPER:
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
PRESENTATION TRANSCRIPT:
This presentation transcript is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Read to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.
