WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
WHITE PAPER:
When IT executives engage with VMware they often ask themselves many questions, including “How do my metrics compare to my peers with respect to virtualizing my IT environment?”. This exclusive white paper highlights top anecdotes and qualitative research on virtualization's business and financial benefits. Learn more here.
RESOURCE:
The traditional approach to storing information causes performance problems and creates data bottlenecks. In fact, 78% of CFOs report that pressure is high to control storage costs and increase efficiency. This infographic introduces a different approach to storage that drives better data economics.
EGUIDE:
In this expert guide, explore 4 tips for a successful flexible work arrangement policy, and why remote work elevates the importance of UC mobility.
EBOOK:
This technical handbook offers practical advice on how to implement hybrid cloud storage in a way that works for you today and in the future. Discover cloud storage use cases, practical steps on the hybrid journey, and more.
BOOK:
This extract from Michael Blackstaff's book, Finance for IT decision makers, teaches you how to make effective business and financial cases for IT projects.
WHITE PAPER:
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
