Computer Support Services Reports

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011

NTR Global

Dell Automated Deployment
sponsored by Dell, Inc. and Microsoft Windows 7
DATA SHEET: Dell Services has developed patent pending technology and processes that automates the PC provisioning process which can greatly reduce the overall cost associated with PC deployments. Read this data sheet to learn more!
Posted: 19 Aug 2010 | Published: 19 Aug 2010

Dell, Inc. and Microsoft Windows 7

BMW Takes Remote Control: Automating Enterprise Management with Intel Active Management Technology
sponsored by Intel Corporation
CASE STUDY: Evaluation tests from BMW revealed that by integrating Intel® Active Management Technology, BMW could significantly increase its remote management capabilities and further strengthen security.
Posted: 02 Oct 2006 | Published: 01 Oct 2006

Intel Corporation

PCs as Strategic Assets
sponsored by Dell, Inc. and Intel®
WHITE PAPER: In this paper you'll learn how managing PCs as strategic assets, streamlining processes, and buying more-capable PCs with built-in manageability that improve productivity and security, not only reduces TCO but also delivers measurable top-line benefits year after year.
Posted: 17 Aug 2010 | Published: 01 May 2009

Dell, Inc. and Intel®

Proactive PC Support Improves Service and Lowers Total Cost of Ownership
sponsored by Intel Corporation
WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
Posted: 02 Apr 2009 | Published: 01 Jan 2009

Intel Corporation

Aberdeen Study: Laptop Lost or Stolen? Five Questions to Ask and Answer
sponsored by Intel
ANALYST REPORT: For every 100 laptop PCs companies issue, 15 will never be seen again, according to this research report sponsored partly by Intel. Five will be lost or stolen (one recovered) and 11 will simply vanish, leaving companies stuck for millions of dollars in compromised data alone.
Posted: 27 Apr 2010 | Published: 01 Feb 2010

Intel

Introducing Dell 12th Generation PowerEdge Servers
sponsored by Dell, Inc. and Intel®
VIDEO: This short video examines the importance of remote server management, especially as organizations expand globally. Discover new design features that enable you to quickly detect issues, regardless of the physical location of your data center.
Posted: 26 Jul 2012 | Premiered: 05 Mar 2012

Dell, Inc. and Intel®

IDC - Supporting the Complex Data Center
sponsored by DellEMC and Intel®
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

DellEMC and Intel®

Desktop Modernization Simplified
sponsored by RES Software
WHITE PAPER: This whitepaper will help you learn more about keeping the impact of desktop infrastructure changes to a minimum,  including centralization through virtual desktop computing, implementation of removable disk security and more.
Posted: 14 Oct 2013 | Published: 14 Oct 2013

RES Software

How (and Why) to Get Going with Windows Vista Adoption
sponsored by Microsoft
TECHNICAL ARTICLE: There is a lot of misinformation about Windows Vista in a managed IT environment. This article is intended to clear up misperceptions and provide an honest and frank assessment of the challenges and benefits of Windows Vista for IT professionals.
Posted: 26 Nov 2008 | Published: 26 Nov 2008

Microsoft