WHITE PAPER:
Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
WHITE PAPER:
Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
WHITE PAPER:
This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
WHITE PAPER:
Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.
WHITE PAPER:
The CollabNet Agile Coaches have observed patterns and key milestones in the way organizations adopt and scale Agile. "Agile Transformation Strategy," by Angela Druckman, CollabNet Certified Scrum Trainer and Agile Transformational Coach, outlines a sound strategy and transformational "blueprint" to help guide organizations on the path to Agility.
WHITE PAPER:
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description.
WHITE PAPER:
At the Computer Weekly diversity in tech event, experts proposed a 15-point plan to improve diversity and inclusion across the industry. Suggestions focused on getting people into the sector and keeping them there. Download the full report here.
