Customer Knowledge Management White Papers

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Customer Knowledge Management White Papers (View All Report Types)

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting sponsored by IBM WHITE PAPER: This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. Posted: 10 Apr 2013 \| Published: 31 Mar 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Management \| Business Performance Management \| Cloud Computing \| Customer Data Management \| Customer Satisfaction \| Data Analytics \| Predictive Analytics \| Predictive Analytics Software \| Retail Trade Industry \| Small Businesses \| SMBs

Ten Tips for Change Data Capture (CDC): How to Maximize Data Integration Value in Analytic and Operational Systems sponsored by HiT Software, Inc. WHITE PAPER: This paper will describe how Change Data Capture (CDC), a specialized function of data integration, can optimize value in both analytical and operational systems within a data-driven environment. Continue reading this paper to learn more about these ten tips for CDC and learn how to maximize data integration value in analytic operational systems. Posted: 04 Oct 2010 \| Published: 04 Oct 2010 TOPICS: Business Process Management \| Change Management \| Customer Data Integration \| Customer Data Management \| Dashboards \| Data Integration \| Data Warehouses \| Database Administrators \| Database Management

5 Mistakes Auditing Virtual Environments (You Don't Want to Make) sponsored by HyTrust WHITE PAPER: Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. Posted: 21 Jul 2011 \| Published: 21 Jul 2011 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Customer Data Management \| Data Center Management \| Data Centers \| Data Security \| eCommerce \| Virtualization Security

Making the Most of Customer Data Using CRM Analytics sponsored by TechTarget Customer Experience WHITE PAPER: Explore this expert e-book for advice on choosing a CRM platform that suits your needs, and learn how to construct a well-defined plan to put social media analytics into a broader enterprise context. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Social Computing \| Social Networking

Why Master Data Management is Critical to the Modern Customer Data Platform sponsored by Deloitte Consulting LLP WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn. Posted: 21 Apr 2021 \| Published: 16 Apr 2021 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Master Data Management

The Business Value of IBM's Exceptional Digital Experience Solutions sponsored by IBM WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites. Posted: 05 Jun 2014 \| Published: 30 Nov 2013 TOPICS: Business Process Management \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Social Computing

Move Forward: Create a More Satisfying and Productive Omni-channel Experience sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience. Posted: 03 Jul 2014 \| Published: 30 Jun 2014 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Information Governance \| Information Management

The Definitive Guide to Lead Nurturing sponsored by Marketo WHITE PAPER: The goal of this guide is to arm B2B marketers with the ultimate resource for lead nurturing, whether you’re just starting to think about lead nurturing in your business or are looking for ways to enhance and optimize your existing programs. Read this definitive guide to learn more. Posted: 12 Nov 2010 \| Published: 12 Nov 2010 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Lead Generation \| Lead Management

10 tips to integrate mobile and social marketing sponsored by IBM WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. Posted: 18 Feb 2014 \| Published: 30 Nov 2013 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Marketing \| Mobile CRM \| Sales and Marketing Software \| Social Computing \| Social Networking

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM