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Unified communications (UC) is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. Use this guide to find the best UC solution for your organization, exploring the benefits and identifying the preferred modes and means of communication.
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Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.
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Read this paper to learn how next-gen enterprise resource planning (ERP) software is faster than ever and can give your business a competitive edge when it comes to responding to customer requests, process speeds, and decision making.
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This white paper explores the challenges of upgrading Microsoft Exchange and explains why it is essential that you successfully coordinate between server, storage, and network stacks to ensure stable business operations. Read this white paper to learn how a unified computing system can help you achieve this goal.
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This informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance.
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Check out this informative resource for key deployment criteria of open source software and learn how you can leverage open source software for a variety of integration projects, including data center integration, SOA initiatives, and middleware strategies.
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This white paper presented a disciplined approach to BOCA projects consisting of five phases: assess, plan, build, stabilize, and optimize.
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After you’ve implemented and optimized your UC audio devices, it’s essential to make sure your end users are satisfied with their equipment. This survey provides a list of suggested questions IT managers can use to get feedback from their users regarding user utilization, services and upgrades.
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Today's companies are increasingly wrestling with the integration challenges associated with managing a mix of on-premise, Software as a Service (SaaS), and public cloud-hosted apps. This research report analyzes the top cloud integration technologies companies are using today.
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Keeping pace with the demand for ne IT functionality can be next to impossible for many of today's IT organizations that lack the necessary time, budget, and skilled resources. Both IBM and Cisco offer integrated systems designed to alleviate these challenges, but the two products differ in important ways. Read this white paper to uncover them.
