Customer Contact Management Multimedia

Business of Information Technology > Business Management > CRM >
Customer Contact Management Multimedia (View All Report Types)

Microsoft Dynamics CRM 3.0 sponsored by Microsoft SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. Posted: 01 Jun 2007 \| Premiered: 01 Jun 2007 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Marketing \| Marketing Information Systems \| Microsoft Office \| Sales

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

SWING Integrator - Office Integration for Lotus Notes sponsored by SWING Software TRIAL SOFTWARE: Every organization standardized on Lotus Notes and MS Office or OpenOffice needs advanced integration between Notes and its Office suite. This includes attachment handling, field exchange, mail-merge, document automation, reporting, and PDF conversion. Posted: 01 Feb 2007 \| Premiered: 01 Jan 2007 TOPICS: Application Development \| Application Integration \| CRM \| Document Management \| Document Management Software \| Domino \| Integration Server Software \| Lotus Notes \| Microsoft Excel \| Microsoft Office \| Software Development Tools

Smarter Commerce Manufacturing Interactive Guide sponsored by IBM VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. Posted: 30 Jan 2012 \| Premiered: 30 Jan 2012 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Value Chain Integration \| Value Chain Management \| Value Chains

Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives sponsored by DataFlux Corporation WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives. Posted: 04 Oct 2007 \| Premiered: Aug 1, 2007 TOPICS: Business Intelligence \| Compliance (Systems Operations) \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Service \| Data Governance \| Data Management \| Data Quality \| Data Warehouses \| Master Data Management

Try LotusLive sponsored by IBM SOFTWARE DOWNLOAD: Sign up for a no charge 30-day trial of LotusLive Engage from IBM. Posted: 05 Oct 2009 \| Premiered: 05 Oct 2009 TOPICS: Business Development \| Business Management \| Domino \| Email \| Email Archiving \| Email Archiving Software \| Email Management Software \| Email Software \| Lotus Notes

Why Business Analysis is Essential for Agile success sponsored by IBM WEBCAST: There are many myths surrounding the role of business analysis when it comes to Agile projects. Is it really necessary for Agile success? In this comprehensive webcast, you'll hear from business analysis expert Mary Gorman from EBG Consulting, as she covers the myths and actualities of business analysis for Agile projects. Posted: 06 Nov 2013 \| Premiered: Dec 31, 2012 TOPICS: Agile Manufacturing \| Business Management \| Business Metrics \| Business Performance Management \| Business Processes \| Project Management

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times sponsored by SAP America, Inc. WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. Posted: 13 Mar 2009 \| Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT) TOPICS: Brand Loyalty \| Business Models \| Competition \| CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Economic Environment \| Market Trends \| Strategic Planning \| User Experience

Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives